Frequently Asked Questions

You can easily place your order through our e-shop, choosing from casual, more formal, and designer women’s shoes, adding the products you want to your cart, and completing the checkout process.

Of course! After placing your order through our online e-shop and selecting your preferred payment method, you can write “pick up from your local store” in the order notes. This way, the product will be sent to the store for you to try in person.

Products can only be reserved through a completed order.

For each product, in the description section, we list our suggested size recommendation at the end, depending on the silhouette, cut, and material (e.g., regular fit, slim fit, one size larger recommended, etc.).

For any clarification regarding sizing or fit, you can contact us by email at [email protected] or by phone at 210 80 84 494.

Our team will be happy to help you choose the right size.

We accept payments by credit or debit card, PayPal, cash on delivery (within Greece), and Google/Apple Pay.

Of course! All payments are made through secure and reliable encryption systems, ensuring the protection of your personal data.

Orders within Greece are usually shipped within 1-3 business days, provided the product is immediately available.

• Greece: Free(and cash on delivery free)
• European Union (UPS): €15Standard / €40 Express
• Cyprus & Bulgaria: €10(free shipping for purchases over €250)
• Outside the EU: upon agreement (the recipient bears any customs duties)

Of course! When completing your order, you can indicate in the comments which physical store you would like to pick up your order from.

Our physical stores are located at the following locations:

• Thessaloniki: 73 Mitropoleos Street | Postal Code 54623

+30 2310 226511

• Mediterranean Cosmos:11th km Thessaloniki–Moudania National Road | Postal Code 57001

+30 2310 475343

• Athens – Kifissia: 1 Kolokotroni Street | Postal Code 14562

+30 210 8084494

• Athens – Kolonaki: 2 Kanari Street | Postal Code 10671

+30 210 3390003

Once your order has been shipped, an email will be automatically sent to the address you provided, with the shipping number and the courier company responsible for delivery.

Please check your spam folder or contact us at [email protected] or by phone at 210 80 84 494.

Of course. The pre-order option is only available for products marked “Pre-Order” in their title and/or description. Pre-ordered products are not available for immediate shipment upon completion of the purchase. You can place your pre-order directly by selecting the QTY button and following the next steps to complete your purchase, or by emailing [email protected].

We will then contact you regarding the completion process and the expected delivery date. Once the product has been received and is ready for shipment, a confirmation email will be automatically sent to the address you have registered, with the updated shipping information and tracking number.

Of course, the option to exchange or return pre-ordered products applies as normal, in accordance with our e-shop’s exchange and return policy, after receipt of the product.

By creating an account, you can save your favorite products to your Wishlist, complete your purchases faster, and enjoy a more personalized shopping experience.

Once you have created an account, you can add your favorite women’s designer shoes, bags, and new arrivals to your Wishlist and easily find them every time you visit the e-shop.

You can request an exchange or return within 15 business days of receiving your order.

Of course! Exchanges and returns are accepted as normal for discounted products within the specified return period.

For shipments within Greece, return costs are covered by the company through a partner courier.

Of course! If you are not satisfied with a product, you can choose to receive a credit note for a future purchase, in accordance with our returns policy.

Once we receive the product you have returned, you will receive an automated email confirmation of receipt. Subsequently, you will receive a further email update regarding the exchange, credit note, or refund, which will be processed within the time frame specified in our policy, after the necessary inspection of the product.

For any questions or clarifications, you can contact us at:

• [email protected]
• 210 80 84 494