Our philosophy is to ensure your complete satisfaction. If for any reason you wish to return or exchange a product, you have 14 working days from the delivery date to do so.
Greece
- Return shipping: Free of charge, via our partner courier service.
- Exchanges: The shipment of the new item is entirely free.
- Options: Refund, store credit for future use, or product exchange.
Cyprus & Bulgaria
- One free return or exchange per order.
- Exchanges: The new shipment is also covered by KARIDA.
- Options: Refund, store credit, or product exchange.
Our return policy also applies to items on sale or discounted products.
Shipping & Delivery
Greece
- Shipping: Free of charge
- Cash on Delivery: Free of charge
- Delivery time: 1–3 working days. Most urban areas are served the next business day. Remote locations may require additional time.
- Available payment methods: Cash on Delivery, Credit/Debit Card, PayPal, Bank Transfer
Cyprus & Balkan Countries
- Shipping fee: €10 via Geniki Taxydromiki. Free shipping on orders over €250.
- Delivery time: 2–5 working days
- Free return or first exchange
- Available payment methods: Cash on Delivery, Credit/Debit Card, PayPal, Bank Transfer
European Union (EU)
- Shipping via UPS, with two options:
- Standard (ground): €15 — delivery within 5–10 days
- Express (air): €40 — delivery within 1–2 working days in most European urban areas
- Available payment methods: Credit/Debit Card and PayPal
- Return costs: Whether for a refund or an exchange, return shipping and courier selection are the customer’s responsibility. For exchanges, the new product shipping is covered by KARIDA. In refund cases, the original shipping cost is also reimbursed.
- Exchanges: Available upon request via email at [email protected]
Outside the EU
- Shipping via UPS (air): €40
- Duties & Customs: Any applicable fees are the sole responsibility of the recipient
- Returns: Not accepted
The final shipping cost is calculated at checkout based on the selected destination country.
Payment Methods
- Credit & Debit Cards
- PayPal
- Cash on Delivery (Greece only – free of charge)
- Bank Transfer